Privacy Policy

Arua d.o.o. registered in Podgorica, Bulevar Ivana Crnojevića 2A (hereinafter: MaxBet) licensed by the Decision for organizing special games of chance through the Internet and other telecommunication means no. 02-424/23 - 1448/3 as of July 17th of 2023. issued by the Administration for Games of Chance shall be under an obligation to safeguard and respect the privacy of its registered users. All the data submitted by users for the purpose of registration are stored with confidentiality for the purposes of using Maxbet Web Service and are used only for the stated purpose. MaxBet does not exchange these data with third parties. Mailing addresses may be used only to deliver information about services provided by MaxBet to our registered users. We may disclose your personal information to third parties only if required to do so by any legal authority for the purpose of legal proceedings and in other situations, all in accordance with law or other relevant legislation.

Collecting information

You agree that your data may be collected, transferred and stored by the organizer. The information and data about you that we may collect, use and process include the following:

  1. Information that you send us via the website: www.maxbet.me or email.
  2. Communication records, either via the website, email, telephone or other means of communication.
  3. Your answers to surveys or user surveys that we conduct.
  4. Information about your usage of the website, which may include, inter alia, your domain and host via which you access the Web, your IP address, browser, operating system, and a particular software you are using, time and date of your access, URL location through whose external link you access our website when you visit us, data on the location, weblogs and other information related to communication. In addition, we may collect information about your activities with regard to using our product.
  5. Information may encompass your name and surname, address, email address, place of residence, gender, nickname, clothing size, phone number, what type of ID is used, and all in accordance with applicable legislation.

Use of Personal Information

We may use your personal data and information together with other information for the following purposes:

  1. Processing your bets.
  2. Creating, managing and handling your online account.
  3. Confirming any information you send in order to achieve, manage and maintain continuity of your online account activities.
  4. Complying with legal requirements including those aimed at preventing money laundering.
  5. Creating personal profiles.
  6. Conducting consumer research, surveys and analyses.
  7. Sending information about promotional offers, and our products and services, provided that you granted us your prior consent.
  8. Monitoring transactions within your online account in order to prevent illegal betting, money laundering and cheating.
  9. Making products and services available as well as user assistance for them and help in development and improvement of our services.
  10. Storing your personal settings, preferences and other information and monitoring specific activities on our website.
  11. Gaining insight into effectiveness of our promotional campaigns.
  12. Identifying the source from which you accessed our website.
  13. Running the website and improving user experience and managing business operations.

Policy on Cookies and Internet Technologies

Cookies are small text files placed on your computer when you visit some websites or open certain emails. Cookies are widely used by online service providers in order to make their websites work, or to improve their work, and all intended to provide more efficiently business and marketing information. Users do have the ability to control cookies (by settings).Only the cookies based on user’s preferences are written or read. If your browser does not support JavaScript, you can control cookies only by changing your browser settings. However, please note that by declining all the cookies through your browser it may affect the performance of some website features.

Disclosure of Personal Information

  1. MaxBet will undertake all the required actions to safeguard and protect your information.
  2. Collecting data which you provide us with together with your consent when you are asked for data is in accordance with law and the data we obtain from you may be used only for the purpose of enhancing our services.
  3. Collected data will be made available to regulatory sports and other competent authorities including the Police for the purpose of conducting investigations of frauds, money laundering or any other integrity issues that arise in sports, as well as to comply with our legal liabilities.

Consent Withdrawal

  1. You have right to withdraw your consent to the processing of your personal data at any time, and you can exercise this right by addressing us.
  2. Immediately upon the user’s withdrawal of consent we will stop processing the mentioned data unless its further processing is required by law.
  3. We keep records of user history (online account activities) in accordance with our Policy on Data Storage. Upon the expiry of the stipulated period your information will be permanently deleted.